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Frequently Asked Questions

Is Nusamedic a new company retailing medical and rehab products?

Essentially, Nusamedic boasts over a decade of experience in the medical and rehab industry, having been established in 2013.

Does Nusamedic operate a physical retail store?

Nusamedic does not operate a physical retail store.

How can I purchase a product from Nusamedic?

Unlock two convenient options to purchase with ease! Option one: Send us an inquiry through our ‘contact us’ form. Trust us to flawlessly deliver and install your order. Option two: Purchase directly through our verified Lazada or Shopee platforms. The choice is yours!

Can a customer purchase directly from our warehouse?

Certainly, you can secure an appointment with us in advance, although we typically recommend this approach for urgent requirements only.

Does Nusamedic offer warranty for its products?

Our warranty covers all platforms of purchase and can easily be activated by clicking on the ‘Activation’ tab on our website. For your convenience, warranty claims can be made by clicking on the ‘Claims’ tab under the warranty section. Remember, our warranty is valid for one year from the date of purchase and applies only to manufacturing defects.

Does Nusamedic have door-to-door delivery options?

Nusamedic provides unparalleled convenience with our door-to-door delivery using our own fleet. While we do charge a small fee for this premium service, we offer alternative options such as utilizing local courier services or even opting for self-pickup directly from our warehouse. The choice is yours!

Does Nusamedic offer after sales service?

Yes, through a direct inquiry via our ‘Contact Us’ link.

Has Nusamedic acquired all relevant accreditations from the relevant authorities?

Yes, Nusamedic has acquired all the necessary accreditations and licences for this trade, particularly from MDA and CARE.

Does Nusamedic deliver to East Malaysia?

There are two (2) options for this. One is door to door delivery using Nusamedic’s appointed courier partner for direct purchases and the other is purchase and delivery through our trusted E-commerce partners.

Does Nusamedic offer custom made wheelchairs?

Yes, please send a detailed request through our ‘Contact Us’ link.

Are Nusamedic’s ‘hospital beds’ hospital grade or home care grade?

Nusamedic offers both grades. Send an inquiry through our ‘Contact Us’ link for more details.

Does Nusamedic participate in tenders?

Yes, Nusamedic has successfully completed many tenders for hospital projects.